Zainik Lab Support Ticket

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License(2)

Support personnel need to have a deep understanding of the product or service they are supporting. This includes knowledge of features, functionalitie

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Technical Knowledge in a Ticket Project(2)

In technical support roles, individuals must have a strong technical background and be knowledgeable about hardware, software, networks, and related t

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Cross-Functional Collaboration(1)

In some cases, support teams need to collaborate with other departments, such as product development or sales, to resolve complex issues or provide pr

Team Integration

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Hear what our users have to say about Zainikthemes.

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I had some problems installing the script, but the support team were extremely helpful and resolved the issue.The script itself is excellent.This support syestem are awesome.

CyberdyneSystems

laravel developer

Clean and fast, but the most important thing is that the support is fast and efficient. With all this, if the project remains active for a long time, its success is assured

puntotango

PHP developer

Excellent customer support!!! With their exceptional knowledge and responsiveness, the support team displayed genuine empathy and friendliness that made the whole experience enjoyable.Thank you!!!

enriqueavg

Teacher

Your Questions, Our Answers

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The item is what you purchase from Envato Market. The end product is what you build with that item.

Yes. You can customize our items to fit the needs of your end product.

No, our Regular License is for a free end product (whether or not the item is used in the end product in an editorial way). And our Extended License is for an end product that's sold (whether or not the item is used in the end product in an editorial way)

If the end users need to pay to see the end product, you need an Extended License. There can be more than one end user as long as there is only one end product.

No, just using the item in a commercial setting doesn't necessarily mean you need an Extended License. You need an Extended License if the end product is sold to end users. If the end product is free, even if you are a commercial enterprise, you only need

No. The Extended License only allows for a single end product. By allowing your users to download their own customized versions, you're allowing the item to be used in multiple end products. You could purchase a single license for each user that picks tha

No. At this time we don't have a developer or multi-client license for items.

No, items must be stored in a location where only those who need them have access. If you purchased a single-use license, once the item has been used in a single end product, the only place you should store it is in the archive files for that end product.

Yes. You're essentially buying the file on your client's behalf. Whether a Regular or Extended License is needed will depend on your client's use of the end product. With both the Regular and Extended License you are allowed to charge your client for crea

As long as it's all on the same domain, a single license is fine.

Yes, you’ll need a valid license for every Envato item you use in making your test site. If the site is never made accessible to the public. Photos, fonts, or anything else you use in the test site will also need to be properly licensed.

6 months support from purchase, and All updates you will get.

No, For this you have to customize and pay for it separately

6 months support from purchase .!

6 months support from purchase

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License(2)

Technical Knowledge in a Ticket Project(2)

Cross-Functional Collaboration(1)

Looking For Support?

Hear what our users have to say about Zainikthemes.

CyberdyneSystems

puntotango

enriqueavg

Your Questions, Our Answers

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What do you mean by item and end product?

I am planning to use the item in a product that I will sell. Which license do I need?

Am I allowed to modify the item that I purchased?

Is the Regular License the same thing as an editorial license?

Which license do I need for an end product that is only accessible to paying users?

I am a commercial entity or run a business. Do I always need an Extended License?

Does the Extended License allow me to create an app or service that generates customized versions of the file for users? Or can I sell multiple customizations of an item under an Extended License?

Do you have a developer license?

Can I store the item on an intranet so everyone has access?

I'm a business and want to talk to you about a new way to license or use items from Envato Market. Whom should I contact

I'm a freelancer/agency. Can I use the item for an end product I'm doing for a client?

Do I need to buy a new license each time I create a landing page within my site using a landing page template?

I’m making a test site - it’s not for sale or distribution and will never be published. Do I need a license? Which one?

How long does the discretionary version last?

Can I also customize the item?

Can I Hosting, Server environment, or Software ?

Can I Installation of the Item ?

How long have you been helping with reported bugs and issues?

How many days your support team will support me Help with included third party assets (e.g. image sliders, contact forms)

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